1. Scope
This policy applies to fees paid directly to Reward Tech Global for software, integration, support and managed technology services. It does not replace a signed agreement with different refund terms.
2. Before work starts
A client may request cancellation before work begins. Any refundable amount will be determined after deducting non-refundable provider charges, taxes already incurred and separately purchased resources.
3. Work in progress
Once work has started, completed milestones, reserved capacity, third-party costs and work performed are generally chargeable. Any refund is limited to the unperformed and refundable portion of the agreed scope.
4. Completed digital services
Fees for delivered and accepted software, access, configuration, reports or support periods are generally non-refundable unless the service materially fails to match the written scope and cannot be reasonably corrected.
5. Duplicate or incorrect payment
Verified duplicate payments or clear payment errors will be reviewed. Approved refunds are returned through an available and compliant method, normally to the original payer or account.
6. Promotional reward requests
Promotional reward requests in consumer applications are not purchases and are governed by platform eligibility, fraud and availability rules. Rejection of an ineligible reward request is not a refund event.
7. How to request a refund
Email support@rewardtechglobal.com within 14 days of the disputed charge and include the payer name, invoice number, payment reference, amount, date and reason.
8. Processing period
We aim to acknowledge a complete request within five business days. Provider and banking timelines may apply after approval. We do not guarantee an exact credit date controlled by a bank or payment provider.
9. Chargebacks
Clients should contact us before raising a chargeback so the matter can be reviewed. Fraudulent or abusive chargebacks may result in service restriction and recovery of documented costs.